.png)
What Happened?
By now, you’re probably well aware that Gmail experienced a filtering issue this past weekend that lasted nearly five hours. During that window, millions of users saw emails that would normally land in the Promotions or Updates tabs flood their Primary inbox. In some cases, those messages were accompanied by warnings like, “Be careful with this message. It hasn’t been fully scanned for spam, phishing, or malware.”
From a consumer perspective, this was a short-lived inconvenience. From a marketer’s perspective, it was a useful reminder of a reality that often gets overlooked: inbox filtering systems are opaque, constantly changing, and ultimately outside of our control.
What’s the Impact?
Under normal circumstances, moving from the Promotions tab to the Primary inbox would be seen as a win. After all, emails in the primary inbox are typically opened 2-3X more often and are 41% more likely to be read once opened.
However, increased visibility comes with increased risk.
Emails landing in the primary inbox also see a 175% higher unsubscribe rate and more than double the spam complaint rate compared to those in Promotions.
Simply put, more eyeballs mean more scrutiny. And while it’s nearly impossible to quantify the exact impact of Google’s mishap, the directional effects aligned with what Movable Ink typically observed in similar moments:
- Open rates inflated. More users received and interacted with alerts, even when intent to convert was low.
- Click-through rates declined. Even where total clicks increased, CTR dropped as opens rose without a corresponding lift in downstream actions.
- Unsubscribe rates increased. This was driven by three compounding factors. First, receiving an unexpected email created friction and annoyance, making consumers more likely to opt out. Second, the presence of “Be careful” banners increased perceived risk, causing legitimate messages to be treated as spam or phishing. Third, when content lacked relevance or clear value, opt-outs became even more likely.
When Algorithms Shift, The Impact of Irrelevance Intensifies
Marketers often talk about “controlling deliverability,” but in practice, inbox control is limited. Algorithms aren’t static. They’re constantly updated, tuned, tested, and sometimes, (like this) they break. When that happens, even well-intentioned brands can find their messages landing in contexts they didn’t plan for.
What is always in a marketer’s control is content quality. Messages that add value, reinforce why a brand deserves a spot in the inbox, and treat every send as part of an ongoing relationship consistently perform better.
.png)
%20copy.png)
.png)
