This lookbook features the campaigns, brands, and marketers recognized at the 2026 Think Summit Awards in New York and London for creating groundbreaking customer experiences across email, mobile, and web. Inside, you'll find personalized year-in-review recaps, loyalty experiences, AI-powered content, connected journeys, and more.
See how award-winning brands like Sephora, PetSmart, TurboTax, Crate & Barrel, Tesco, Falke, FDJ UNITED, and Charlotte Tilbury are using customer data, personalization, and new technology to create experiences that feel more relevant, engaging, and memorable.
Download the lookbook to explore the campaigns raising the bar for customer engagement.
