The New Digital Imperative: The Move to Individualization

Personalization remains a priority for leading organizations, but the focus is going way beyond recommendations and using a customer’s first name. Leading brands are moving to individualize experiences across the enterprise, personalizing interactions at every digital touchpoint.

In this webinar, guest speaker Brendan Witcher, Vice President/Principal Analyst from Forrester, will reveal the key pillars for achieving a new level of personalization that will enable brands to become data-led, customer-obsessed, and win the loyalty of today’s digitally-savvy consumer.