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Channel Enablement Manager

at Movable Ink (View all jobs)Remote
Customers don’t experience data, they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

The Channel Enablement Manager will be an integral part of supporting our clients who leverage Movable Ink for mobile messaging. This role will work across a variety of world class brands across many verticals, helping world class brands achieve measurable ROI lifts with Intelligent creative. The Channel Enablement Manager will work closely with Client Experience, Solutions and Strategy, and roll up to the Business Development team under the Director of New Channel Activation.

Responsibilities: 

  • You will be the day to day point of contact for a mobile book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients when applicable
  • Act as the internal point of contact for updates to Client Experience & Business Development leadership on account health and escalating churn risks as needed
  • Collaborate positively with the Sales team to identify and foster upsell opportunities
  • Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
  • Lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
  • Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
  • Instill testing best practices to prove ROI value of Movable Ink
  • Maintain a best in class retention rate and realize growth within your covered book of business

Qualifications:

  • 1-2 years of Account Management, Client Services or Digital Marketing Experience
  • Domain knowledge of one or more of the following: SaaS, mobile marketing, APIs, SDK/app development
  • Proven knowledge of key mobile marketing metrics and strategies that can increase engagement (push, in-app, SMS, etc.)
  • Experience presenting and influencing client audiences 

Interview Process

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