Skip navigation

Help Desk Manager

at Movable Ink (View all jobs)NYC, UK

Movable Ink is a software company that helps businesses earn attention in a world where time is precious and creativity is power. Founded in 2010, Movable Ink activates any data into real-time, personalized content in any customer touchpoint. Over 700 of the world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. With more than 300 employees, the company is headquartered in New York City with operations throughout North America, Central America, Europe, Australia, and Japan.

The Help Desk Manager will be responsible for building out a world class Global Help Desk function at a rapidly scaling company. Helping develop and maintain an efficient service desk capability will be a focus for you, as you optimize current processes to create greater organizational speed. This is a great opportunity to create and manage a high functioning team that delivers great levels of service to the Movable Ink user community.

Responsibilities:

  • Provide technical and professional support to junior staff and be an escalation point for challenging technical issues
  • Work closely with HR and Facilities to manage and optimize Employee Lifecycle processes. Ensure end-user onboarding and offboarding processes are meeting all InfoSec compliance requirements
  • Maintain an accurate inventory of all hardware and software
  • Manage SSO applications and directory services
  • Establish and maintain a culture of trust between IT and end users within the Company
  • Partner with the Office and Facilities team to support office moves, construction build-outs, and opening new offices
  • Work closely with the InfoSec Team to ensure systems are secure and processes are maintained to ensure safety and auditability
  • Provide data and reporting of KPI’s and trends to IT department and others
  • Assist in managing IT team purchasing, shipping, and expenses
  • Work closely with vendors to facilitate improvements and renewals

Qualifications:

  • 5+ years of experience in an IT Helpdesk support role
  • Advanced knowledge of Unix command line interface and scripting:  ZSH, Bash
  • Proven ability to communicate technical information to non-technical staff
  • Experience with Okta, G-Suite, JAMF, macOS, AV and event support
  • A working knowledge of network administration:  DHCP, DNS, IP Configurations
  • Experience with managing IT vendors throughout the vendor lifecycle
  • Some Windows support experience
  • Experience with Office moves and construction buildouts
  • A positive attitude and strong work ethic. Ability to get things done and provide excellent customer service to the end-user

Interview Process

Learn More