Associate Director, Client Strategy - Travel, Hospitality & QSR - US

← Careers in Client Experience at Movable Ink

Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

The Associate Director of Client Strategy will be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a select list of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. This is an exciting opportunity to influence some of the world’s largest brands and most sophisticated marketers on innovative programs. 


  • Closely align themselves with the Client Experience teams on assigned accounts to understand their email programs, goals and intelligent content efforts to date 
  • Collaborate with the client experience and solutions architect team to devise and sell in integrated strategies which map to client near-term revenue and performance goals - and support MI growth and churn prevention objectives
  • Devise and manage test plans to measure the incremental impact of the strategies.
  • Develop and own close relationships to senior clients (VP and above)
  • Help lead Client Forums in partnership with sales and marketing - virtual strategic innovation events aimed at ideating applications for Movable Ink within clients’ marketing programs
  • Partner with PR & Marketing teams teams to establish yourself as a thought leader in the Travel & Hospitality vertical by authoring original research including articles, e-books and hosting/presenting at virtual industry events
  • Deliver internal training sessions and educational content on travel, hospitality & QSR trends
  • Collaborate closely with Business Development Partnerships team to develop integration strategies with third party platforms and services
  • Act as a subject matter expert on all topics related to email marketing trends and best practices  


  • 7+ years digital industry experience at an ESP, Agency, Consultancy or Brand Side 
  • Experience with travel & hospitality digital marketing strategy
  • Ability to influence enterprise tech investments based on near term business cases
  • Analytical and able to identify quantifiable trends across campaign data, as well as develop testing plans
  • Experience navigating large public companies, and the resourcefulness to overcome roadblocks, and distractions to stay focused on successful delivery
  • Proven ability to project manage and leverage strong organizational skills
  • Excellent oral and written communication skills, comfortable creating and presenting presentations for senior leadership
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Movable Ink provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Movable Ink complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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