TechOps Systems Support Admin - NYC

← Careers in Finance & Operations at Movable Ink

Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

 

The role of TechOps Systems Support on the Business Systems team is to be the main point of contact for access internally to Movable Ink’s Platform. This role will get to work cross functionally in supporting the Product team, as well as the Sales, CX and Marketing teams on a day-to-day basis. In additional to Access requests, this role will handle requests for  additional system adjustments and will have a hand in maintaining and documenting the system, with an opportunity to help shape changes to our product and our systems. 

 

Responsibilities of the TechOps Systems Support:

  • In-depth understanding of company access management and role-based access policies
  • Manage access to the platform application (Including but not limited to: Provisioning, Modifying, Offboarding and granting Data Access)
  • Manage varying administrative level requests
  • Manage and audit access and changes to the platform application
  • Develop and Maintain clear documentation of current state of items above and processes therein
  • Observe and Notate items to make it to the roadmap for the product through close collaboration with the Product Team

 

Basic Qualifications

  • 2+ years of Tier 2 support experience
  • 1+ years experience administering SaaS solutions
  • Ability to effectively manage complex workflows
  • Ability to maintain a ticketing queue with a consistent pace
  • Ability to effectively communicate timelines and set expectations 
  • Understanding of security and compliance fundamentals

 

Preferred Qualifications 

  • Strong understanding of interactive marketing processes
  • Understanding of the email marketing landscape or similar
  • Experience working with AWS or similar IaaS provider
  • SQL experience or similar
  • Experience working with Salesforce
  • Experience working with a Ticketing Systems such as Jira, Zendesk or Samanage
  • Proficiency in Excel or similar
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Movable Ink provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Movable Ink complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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