IT Support Specialist - NYC

← Careers in Finance & Operations at Movable Ink

Movable Ink is hiring an IT Support Specialist to support our global population of 250+ employees.  As a fast paced, high growth SaaS company, this role is a hands-on opportunity to make real impact as we scale the IT Department.  To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms.  

Key Responsibilities:

  • Serving as the first point of contact for employees seeking technical assistance, providing personable technical support for both hardware and software issues
  • Execute employee onboarding and offboarding procedures
  • Administer company-wide SaaS app user access
  • Configure, deploy, and support all macOS and Windows hardware and software
  • Troubleshoot and maintain multifunction printers
  • Maintain AV setups in all conference Rooms, as well as the All Hands space
  • Maintain inventory of current Movable Ink hardware and software assets
  • Document all IT policies and processes in department repositories and ticketing systems
  • Support and assist implementation of various IT related projects
  • Work on additional tasks and assignments as needed

Skills and Abilities:

  • At least 1 year of recent IT experience with demonstrated technical skills in: Mac and PC platforms, VoIP phone systems, network administration, and software maintenance
  • Knowledge of best practices around data security
  • Knowledge of macOS, G-Suite, Jamf, Zoom, VoIP phone systems, and basic scripting
  • Motivated self-starter who has exceptional follow-through skills and a positive, friendly, patient approach
  • Good people skills to build solid relationships with professionals on all levels
  • Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams
  • Ability to multi-task and handle multiple priorities in an innovative and fast paced environment
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Movable Ink provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Movable Ink complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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