Business Process Analyst - NYC

← Careers in Finance & Operations at Movable Ink

The Business Process Analyst (BA) will work cross-functionally across the organization to document and measure key metrics across the business, including performing analysis for internal stakeholders and working towards improving the existing operations.


  • Responsible for identifying opportunities for improvement, and then working with stakeholders and the project manager on executing those improvements throughout the existing business operations
  • Work across Engineering, Sales, Client Experience, Marketing, and Product teams to enable broader organizational alignment and standardization
  • Perform analysis for specific systems, processes, and business solutions
  • Monitor key metrics, root causes/issues, and identify solutions
  • Document meetings with various stakeholders and produce useful follow-up reports
  • Gather, document, and analyze business needs and requirements
  • Work with the business to identify opportunities for improvement in current business operations and processes
  • Test and QA new tools/systems, and create system documentation and user manuals
  • Identify and scope high impact projects
  • Turn complex data-sets into a more meaningful format easily understood by internal stakeholders
  • Stay up-to-date on the latest process and IT advancements to automate systems and processes
    Perform user acceptance testing for newly established tools and processes

Requirements / General Experience:

  • Bachelor’s Degree in Business or appropriate field of study (MBA helpful)
  • Clear communicator with excellent written, verbal, and listening skills
  • Proven ability to work cross-functionally to understand and translate business requirements
  • Comfortable learning new tools, taking initiative, and making recommendations
  • Strong collaboration skills and can-do attitude; flexible/adaptable to change
  • Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Strong facilitation and documentation skills
  • Proficient in MS Office Suite (Excel, Word, PowerPoint, Visio is a plus)
  • Familiar with SQL
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Movable Ink provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Movable Ink complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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